Frequently Asked Questions
Have questions? We've got answers. Browse our frequently asked questions to learn more about our products, ordering process, shipping, returns, and everything you need to enjoy the authentic taste of Falguni Foods with confidence.
Our Products
What types of products do you offer?
What types of products do you offer?
We offer a wide range of authentic Gujarati snacks, homemade specialties, traditional namkeen, sweets, papad, pickles, spices, dry fruits, bakery items, beverages, and premium international gourmet products.
Are your products made using traditional recipes?
Are your products made using traditional recipes?
Yes. Many of our signature products are prepared using recipes passed down through generations, preserving the authentic taste and quality that define Falguni Foods.
Are your products suitable for vegetarians?
Are your products suitable for vegetarians?
Yes. Our products are 100% vegetarian and are carefully prepared using high-quality ingredients.
How should I store my snacks after opening?
How should I store my snacks after opening?
For the best taste and freshness, store products in an airtight container in a cool, dry place away from direct sunlight. Please follow the storage instructions mentioned on the packaging.
Do your products contain preservatives?
Do your products contain preservatives?
Many of our traditional products are prepared with minimal preservatives to maintain freshness. Product ingredients and nutritional information are clearly listed on each package.
How can I check ingredients or allergen information?
How can I check ingredients or allergen information?
Each product page includes ingredient details and allergen information wherever applicable. If you have specific dietary concerns, feel free to contact our customer support team.
Orders & Purchases
How do I place an order?
How do I place an order?
Simply browse our products, add your favorites to the cart, and proceed to checkout. Follow the payment instructions to complete your purchase.
Can I modify or cancel my order?
Can I modify or cancel my order?
Orders can be modified or cancelled only before they are processed for dispatch. Please contact us as soon as possible if you need to make any changes.
What payment methods do you accept?
What payment methods do you accept?
We accept major credit and debit cards, UPI, net banking, digital wallets, and other secure payment methods available during checkout.
Will I receive an order confirmation?
Will I receive an order confirmation?
Yes. Once your order is successfully placed, you'll receive an order confirmation email with your order details.
Can I place a bulk or corporate order?
Can I place a bulk or corporate order?
Absolutely! We welcome bulk, corporate, festive, and gifting orders. Please contact us directly for customized pricing and assistance.
Is my online payment secure?
Is my online payment secure?
Yes. We use secure payment gateways with encrypted transactions to ensure your payment information remains safe and protected.
Returns & Exchange
Can I return food products?
Can I return food products?
Due to the perishable nature of food items, we generally do not accept returns unless the product arrives damaged, defective, or incorrect.
What should I do if I receive a damaged product?
What should I do if I receive a damaged product?
Please contact us within 24 hours of receiving your order with photos of the damaged product and packaging. We'll review your request and provide a suitable resolution.
What if I receive the wrong item?
What if I receive the wrong item?
If you receive an incorrect product, please reach out to our customer support team within 24 hours. We'll arrange a replacement or appropriate solution.
How long does the refund process take?
How long does the refund process take?
Once your request is approved, refunds are typically processed within 5–7 business days to your original payment method.
Can I exchange a product?
Can I exchange a product?
Exchanges are available only for products that are damaged, defective, or incorrectly delivered, subject to verification.
Are shipping charges refundable?
Are shipping charges refundable?
Shipping charges are generally non-refundable unless the return or replacement is due to an error on our part.
Shipping & Tracking
How long does it take to process an order?
How long does it take to process an order?
Most orders are processed within 1–2 business days before being shipped.
How can I track my order?
How can I track my order?
Once your order has been shipped, you'll receive a tracking link via email or SMS, allowing you to monitor your shipment in real time.
Do you ship across India?
Do you ship across India?
Yes. We deliver to most locations across India through our trusted courier partners.
Do you offer international shipping?
Do you offer international shipping?
International shipping may be available for selected destinations. Please contact us before placing your order to confirm availability and shipping charges.
What if my package is delayed?
What if my package is delayed?
While we strive for timely delivery, delays may occasionally occur due to weather, holidays, or courier issues. If your order is significantly delayed, please contact our support team for assistance.
Is free shipping available?
Is free shipping available?
We occasionally offer free shipping promotions based on order value or special campaigns. Any applicable offers will be displayed during checkout.
